HELP CENTER

To help you better understand our products and services, we have compiled the following frequently asked questions. If you have any further questions, please feel free to contact our customer service team.

I. How to Purchase Products?

You can browse our nail products in our store, select the items you need, add them to your shopping cart, fill in your shipping information, and complete payment to successfully place your order.

II. How Long Does It Take to Ship an Order?

Generally, we will arrange shipment within 1-3 business days after order confirmation. Specific delivery times may vary depending on factors such as region, logistics company, or holidays.

III. Can Orders Be Modified or Cancelled?

If your order has not yet been shipped, you can contact customer service to request modification or cancellation. If your order has already been shipped, modification or cancellation is usually not possible.

IV. Is the Product the Same as the Picture?

We will try our best to ensure that the product pictures are consistent with the actual product. However, due to differences in shooting light, display devices, or batches, there may be slight differences in product color or details.

V. Do We Support Returns and Exchanges?

If you receive a product with quality problems or that does not match your order, please contact our customer service team promptly. We offer return or exchange services based on the actual situation. Please refer to the website’s return policy for specific conditions.

VI. How are shipping costs calculated?

Some product prices may not include shipping costs. Specific shipping costs will be displayed on the checkout page and will be calculated based on the delivery region, product weight, and shipping method.

VII. Will my subscription automatically renew after payment?

No. All nail products we sell are one-time purchases and do not include subscription services or automatic renewal.

VIII. How to use nail products correctly?

Please use nail products according to the product instructions or the correct method. If you are unfamiliar with how to use the product, we recommend conducting a simple test first or referring to the relevant usage instructions.

IX. How to contact customer service?

If you have any questions about products, orders, or after-sales service, you can contact us through the following methods:

Email: briannavalentine@narfall.store

Phone: 803 681 6708

We are committed to providing every customer with high-quality nail products and a great shopping experience.